Troubleshooting

If your data looks incorrect or incomplete, try refreshing it:

• Go to Settings → Clear cache & reload all data

This forces Bevel to recalculate your metrics and can resolve most data issues.

Sometimes syncing between devices can be delayed.

To fix this:

• Close and reopen the Bevel app on both devices

• Restart your Apple Watch and iPhone

You can check sync status directly on your watch:

• Synced: You see around 30 days of data

• Not synced: You only see about 7 days

This is usually a temporary sync issue.

Try:

• Restarting your Apple Watch

• Reopening the app

If the issue continues, contact hello@bevel.health

After updating the app, complications may temporarily disappear.

To fix this:

• Reopen the app

• Wait a few minutes

• Restart your phone if needed

Slow loading can happen if:

• You have a large amount of historical data

• Multiple data sources are connected

Give the app a moment to process and load everything.

Garmin does not sync continuously in real time.

To update your data:

• Open the Garmin Connect app to force a sync

Garmin only allows syncing up to 1 month of historical data.

Make sure historical sync is enabled during setup.

Try reconnecting the integration:

1. Go to Settings → Data Sources → Garmin

2. Remove the integration

3. Reconnect and enable historical data

4. Resync your data

Why This Happens

Garmin can send data to Bevel directly through the Garmin integration and indirectly through Apple Health.
If both are active, Bevel may receive the same workout or sleep entry twice.

Recommended Setup

If you’ve connected Garmin Connect™ directly to Bevel, we recommend turning off the Garmin Connect data source inside Bevel to avoid duplicates.
This update was also included in our recent patch release notes.

How to Connect Garmin to Bevel (Correct Setup)

1. Go to Settings → Data Sources → Add Integration

2. Tap Garmin Connect™ and sign in

3. Sync up to 1 month of historical data

4. If you use multiple Garmin devices, choose which ones to show or hide under Data Sources (Sleep, Workouts, etc.)

5. If Garmin Connect previously wrote data to Apple Health, disable that feature to avoid overlap

How to Disable Garmin Connect as a Data Source in Bevel

To prevent duplicate workout entries:

1. Open Bevel

2. Go to Profile

3. Tap Data Sources

4. Select Workouts

5. Choose Hide Data Source

6. Add Garmin Connect to your hidden sources

This ensures Bevel only pulls data from the correct channel.

Strava integration is one-way:

• Bevel → Strava

To import workouts:

• Allow Strava to write to Apple Health

Note: Heart rate data may still not transfer.

How to fix it

1. Open the Oura app

2. Go to Settings

3. Tap Back up all data

4. Reopen Bevel

Why this happens

Data sync flow: Oura Ring → Oura App → Oura Cloud → API → Bevel

If data isn’t uploaded to Oura’s cloud, Bevel cannot access it.

Oura does not collect data continuously throughout the day, especially during periods of low movement. This can result in visible gaps.

Check the following:

• Integration permissions are enabled

• A temperature baseline exists in Bevel

• Tap Resync in Data Sources

Go to: Settings → Data Sources → Integrations → Manage

If something isn’t working as expected, try:

1. Open Apple Health to trigger sync

2. Restart the Bevel app

3. Clear cache & reload data

4. Reconnect integrations if needed

If your glucose data is not syncing, try reconnecting:

Step 1: Reconnect in Bevel

1. Open Bevel.

2. Tap your initials or profile picture in the top-right corner.

3. Tap Manage CGM.

4. Disconnect.

5. Reconnect.

Step 2: Reset Apple Health Permissions

1. Open Apple Health.

2. Tap Sharing Tab.

3. Select Apps.

4. Tap Bevel.

5. Tap Turn Off All or toggle off Blood Glucose.

6. Tap Turn On All or toggle on Blood Glucose.

Notification delivery depends on your device and system settings. If notifications are not configured correctly, you may not receive alerts on your phone or watch.

Please make sure the following are enabled:

• Notifications are enabled for Bevel in your device settings

• Background App Refresh is enabled for Bevel in iOS settings

• Your watch is connected to your phone via Bluetooth

  • If Bluetooth is disconnected, notifications will not be delivered to your watch

• Battery-saving modes (Low Power Mode) are disabled on your phone and watch

• Focus modes (Do Not Disturb, Sleep, Work, etc.) are not blocking Bevel notifications

If notifications still do not appear, try reopening Bevel and confirming your notification preferences.

• If no languages appear, go to your device Settings → Language & Region and add the language you want.

• Once added, return to Bevel to select it from the list.

For Apple Watch Users:

To ensure your Bevel iPhone app and Watch app use the same language:

1. Open the Watch app on your iPhone.

2. Tap General.

3. Tap Language & Region.

4. Choose Custom (make sure it matches your iPhone’s language) or Mirror my iPhone.

If your widgets do not update or show stuck or random numbers, a few steps may help:

1. Remove and re-add the widget: Deleting the widget and adding it back often resolves display issues.

2. Restart your phone: A simple restart can refresh the system and fix widget updates.

Note: Some widget update times are controlled by Apple’s battery management system. This means that updates may occasionally be delayed, especially when your device is in low-power mode or optimizing battery usage.

If your widgets do not update or show stuck or random numbers, a few steps may help:

1. Remove and re-add the complication: Deleting the complication and adding it back often resolves display issues.

2. Restart your phone: A simple restart can refresh the system and fix widget updates.

3. Open the Bevel Watch app, scroll down, tap Settings, then go to Baseline/iCloud and check that both are synced to the latest version.

Note: Bevel widgets do not update in real time. Apple controls how frequently widget data is refreshed, and update times can be affected by battery management, low-power mode, or other system optimizations. To keep your widget data as current as possible, open the Bevel Watch app and let it load. This forces the latest data to sync.

If you recently upgraded your device and noticed that some of your data hasn’t fully restored, here’s what you need to know.

Why This Happens

When setting up a new device, iCloud can take 24–48 hours, and in some cases even longer, to fully restore all app data.
Unfortunately, iCloud does not always transfer every piece of data reliably — this is a known issue on Apple’s side.

What You Can Do

Option 1: Wait for iCloud to Finish Restoring

If your upgrade was recent, give iCloud up to 48 hours to complete the transfer.
Data may still be syncing in the background.

Option 2: Perform a Full Reset and Use Phone-to-Phone Transfer

If data still hasn’t appeared after waiting:

1. Reset your new device

2. Choose the phone-to-phone transfer method during setup

3. Avoid relying solely on iCloud for app data transfer

This method is more reliable and often fixes missing data issues.

What We're Doing About It

While this is an Apple-related issue, we’re actively working on migrating Bevel’s data handling away from iCloud to prevent this problem in the future.