Troubleshooting

If you just joined Bevel and your data is not populating into the app, please follow these steps:

1. Ensure that you have granted permission for Bevel to access your health data from Apple Health.

2. If you encounter any issues, try clearing the cache and reloading all data. To do this, tap on your Profile Icon, then scroll down to find "Clear cache & reload all data" and select it.

3. If the problem persists, you can attempt to resolve it by reinstalling the Bevel app.

Please note that you will need 2 full days of data from your Apple Watch before Bevel starts populating data like Stress and Recovery. If this doesn’t solve your issue, please report it as a bug.

Since this is your first time using the watch app, it might take some time to sync enough baseline data on the Watch for your scores to be accurate. To force a sync, please force restart both the iOS and watch app.

Once all of your baselines are loaded, you can go without needing to open your phone to calculate scores on the watch.

You can check if your baseline data is synced by tapping the Gear icon in the Bevel Home View and selecting "Baseline." If the discrepancy persists for more than 24 hours, please let us know, please report it as a bug.

If your data looks incorrect or incomplete, try refreshing it:

• Go to Settings → Clear cache & reload all data

This forces Bevel to recalculate your metrics and can resolve most data issues.

If your data is still missing after restarting the app and clearing cache, please check Apple Health to confirm that your other apps or devices are correctly writing their data to your device. If you see data in Apple Health and it is not being pulled in to Bevel, please report this as a bug.

Sometimes syncing between devices can be delayed.

To fix this:

• Close and reopen the Bevel app on both devices

• Restart your Apple Watch and iPhone

You can check sync status directly on your watch:

• Synced: You see around 30 days of data

• Not synced: You only see about 7 days

This is usually a temporary sync issue.

Try:

• Restarting your Apple Watch

• Reopening the app

If the issue continues, contact hello@bevel.health

Slow loading can happen if:

• You have a large amount of historical data

• Multiple data sources are connected

Give the app a moment to process and load everything.

Check the following:

• Integration permissions are enabled

• A temperature baseline exists in Bevel

• Tap Resync in Data Sources

If something isn’t working as expected, try:

1. Open Apple Health to trigger sync

2. Restart the Bevel app

3. Clear cache & reload data

4. Reconnect integrations if needed

Yes. Low Power Mode can impact how Bevel collects and syncs data.

When enabled on your phone, it may:

• Slow down loading times

• Delay syncing between your Apple Watch and iPhone

• Prevent some notifications from being delivered

Low Power Mode on your watch can affect data collection:

• During sleep: If Low Power Mode is enabled on your Apple Watch overnight, your device may not record key vitals. This can lead to missing data such as Resting Heart Rate (RHR) and Heart Rate Variability (HRV), which are essential for calculating your Recovery score.

• During the day: When Low Power Mode is on, your watch may also stop collecting heart rate and HRV data altogether, resulting in incomplete or missing metrics in the app.

For the most accurate insights and recovery calculations, we recommend keeping Low Power Mode turned off whenever possible.