Bevel Intelligence Troubleshooting
Why am I getting a connection error?
Bevel Intelligence requires a stable internet connection to work. If your connection is weak or interrupted, you may see errors.
If the issue persists, try logging out and back in:
Go to Settings → Account → Log out, then log back in.
Why don’t I see any chats on my dashboard?
Bevel Intelligence requires a stable internet connection to work. If your connection is weak or interrupted, you may see errors.
If the issue persists, try the following:
Go to Settings → Customization → Bevel Intelligence and tap Re-sync Chat History.
Go to Settings → Account → Log out, then log back in.
Why Didn't My Cardio Workout Template Sync to My Apple Watch?
If your Cardio Workout Template wasn't sent to your Apple Watch, it's possible that Bevel isn't enabled as a connected app for workouts.
To enable it:
On your iPhone, open the Watch app.
Tap Workout.
Tap Connected Apps.
Make sure Bevel is enabled.
Once Bevel is enabled, try sending your Cardio Workout Template to your Apple Watch again.
My iCloud Calendar isn't connecting or syncing. What should I check?
If your iCloud Calendar isn't connecting or appearing in Bevel, check the following:
Use an app-specific password. You must use an Apple app-specific password, not your regular Apple ID password.
Double-check the password. If you copied and pasted the password, make sure there isn't an extra space at the beginning or end.
Wait a few seconds. After connecting, it may take a few moments for your iCloud Calendar to appear in the calendar list.
If you've confirmed all of the above and it's still not working, please contact support (hello@bevel.health).